Information We Collect

Personal Information You Provide

When you contact us or place orders, we collect information you voluntarily share with us. This typically includes your name, email address, phone number, and delivery address. For our learning programs, we also collect educational background information and professional goals to better tailor the curriculum to your needs.

If you're ordering custom arrangements, we might ask about your preferences, event details, or specific requirements. This helps us create something truly special for your occasion.

Information We Collect Automatically

Our website collects some technical information automatically when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand what content resonates most with our visitors.

How We Use Your Information

We don't use your information for anything beyond what's necessary to serve you well. You won't find us selling your data to third parties or bombarding you with irrelevant marketing messages.

Data Storage and Security

Your personal information is stored on secure servers located in compliance with Azerbaijan data protection requirements. We use encryption for sensitive data and maintain regular security audits to ensure your information stays safe.

Access to your personal information is limited to team members who need it to fulfill your orders or provide the services you've requested. All staff members sign confidentiality agreements and receive training on proper data handling procedures.

Information Sharing

We share your information only when necessary to provide our services or comply with legal requirements. This might include sharing delivery information with our trusted courier partners or processing payments through secure payment processors.

Your Rights and Choices

Under Azerbaijan privacy laws, you have several rights regarding your personal information. You can request access to the information we have about you, ask us to correct any inaccuracies, or request deletion of your data when it's no longer needed for business purposes.

How to Exercise Your Rights

We typically respond to privacy requests within 30 days. Some requests might take longer if they're particularly complex, but we'll keep you updated throughout the process.

Data Retention

We keep your information only as long as needed to provide our services and comply with legal requirements. Order information is typically retained for three years for business records and tax purposes. Learning program data is kept for the duration of your program plus an additional two years for certification and reference purposes.

If you request deletion of your data, we'll remove it from our active systems while retaining only what's legally required for business records. You can request specific retention timelines based on your individual circumstances.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

Minor updates, such as clarifications or formatting changes, may be made without individual notification. We recommend reviewing this policy occasionally to stay informed about how we protect your information.